Enhance your complaints management and complaint handling.

Right Thinking . Right Culture . Right Outcomes .

2023 Best Complaints Handling & Improvements Consultancy

Hello

I'm Jonathan Mantle, and I've worked within the regulated complaints sector for almost 25 years.

I started consulting independently through my company, Complaints EQ, from 2018 and have since been helping clients from FTSE 100 listed companies to SME's, in engagements ranging from operational audits and transformation, to skills and regulatory-based training.

I've also assisted Big 4 and other top tier consultancy firms manage their own client projects, from carrying out S166 reviews and auditing remediation project documentation, standards, and methods, and have chaired and spoken at industry events such as the annual Complaints Management Forum.

Key principles

Everything I do with my clients centres around achieving these three key principles:

Right thinking

Understand the key principles and purpose behind what you're doing so you look at things ethically, and from the right perspective.

Right culture

Foster a caring, supportive, and empowering environment for staff and customers, drive the right behaviours, and always try to improve.

Right outcomes

Measure and hit the right markers in your operation, and develop a right-first-time approach through fair customer outcomes.

Main site links

Other links

Registered in England and Wales under no. 11741924.

Registered office: Mansion House, Manchester Road, Altricham, Cheshire, WA14 4RW. VAT no: 313922521.

Day-to-day activities carried out from South East England (Kent). Complaints EQ is the company through which Jonathan Mantle provides independent consultancy and training services.